Shipping

🚀 When your order ships

Order before 12 PM MT, Monday to Friday: ships the next business day. Example: order Monday at 10 AM, ships Tuesday.
Order after 12 PM MT: ships within 2 business days. Example: order Monday at 3 PM, ships by Wednesday.
Order on a weekend or holiday: ships the next business day. Example: order Saturday, ships Monday.

Destination	Business days
Alberta	1–2
British Columbia & Ontario	2–5
Saskatchewan, Manitoba, Quebec & Atlantic Canada	2–6
Northern Canada & remote areas	may take longer
United States	3–7
International (standard)	6–10

Based on our recent tracked deliveries in Canada. Times are estimates; carrier delays can happen during holidays, peak season or bad weather.

CANADA

📦 Free Standard Shipping:

Enjoy FREE standard shipping on all orders of $98 CAD or more.
Most orders arrive in 2–6 business days (1–2 days within Alberta) via UPS or Purolator, with tracking.

💰 Standard Flat-Rate Shipping:

For orders under $98 CAD: $9.99 CAD
Most orders arrive in 2–6 business days (1–2 days within Alberta) via UPS or Purolator, with tracking.

⚡ Express & Tracked Shipping:

Processing: orders placed before 12 PM MT (Monday to Friday) ship the next business day; orders placed after 12 PM MT ship within 2 business days; weekend and holiday orders ship the next business day.
Standard: most Canadian orders arrive in 2–6 business days.
Express: 1–2 business days across Canada.

All Canadian and U.S. orders include tracking and delivery notifications by email.
You’ll receive an email with tracking information as soon as your package ships.

If your package is lost or damaged, please notify us within 7 days of expected delivery. We’ll open a claim and resend or refund the order promptly.
If an item is returned to us through no fault of your own (e.g., address error or refused delivery), we’ll reship the package free of charge (this doesn't include US packages refused because import charges weren't paid). This applies to orders placed directly on our website only.
Returns for refunds or exchanges are handled under our separate Returns & Refunds policy.

Delivery may take longer during holidays, peak seasons, or due to weather and carrier disruptions. We do not use Canada Post due to ongoing service and labour issues that have caused delays and lost parcels. To ensure a reliable experience, we ship only with trusted carriers: UPS, FedEx or Purolator.
We’ll keep you informed if delays occur outside our control.

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UNITED STATES

📦 Free Standard Shipping:

Enjoy FREE standard shipping on all orders of approximately US$71 (CAD $98, depending on the exchange rate) or more.
Delivery in 3–7 business days, with tracking.

💰 Standard Flat-Rate Shipping:

⚡ Express & Tracked Shipping:

Import duties & carrier fees (US orders)

Since August 2025, small parcels no longer enter the US duty-free, so every US order goes through US Customs.

Your order may be charged import duties and carrier brokerage fees on delivery. US Customs sets these, and the carrier (usually UPS) collects them. They aren't included in your Jacarandá checkout total, and the amount depends on the items and the order value.
Tip: if UPS emails you or shows a "Pay Now" banner on your tracking page, pay online before delivery to avoid an extra pay-at-the-door fee.
Packages refused because import charges weren't paid don't qualify for free reshipping.

Questions before you order? Write to us at contact@jacarandaeco.ca.

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