Terms of Use

Welcome to jacarandaeco.ca!

Thank you for visiting www.jacarandaeco.ca We have prepared these Terms of Use (the “Terms”) to ensure that you understand your rights and obligations and that your experience on our web site, jacarandaeco.ca (the “Web Site”) is one you’ll want to repeat again and again.

Please note that your use constitutes your agreement to follow and be legally bound by these Terms. If you do not agree to take all of the terms and conditions stated on this page, please do not continue to use jacarandaeco.ca Although you may “bookmark” a particular portion of the Web Site and thereby bypass these Terms, your continued use of the Web Site indicates your continued acceptance of these Terms and your acknowledgement that you are still bound to the Terms. Should you have any questions concerning these Terms of any of our policies, please contact us at https://www.jacarandaeco.ca/pages/contact-us .

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.

Legal Information / Use of the Web Site

Our Data

Our online shop under the domain www.jacaranda.eco is operated by:

Headquarters in Calgary, Alberta, CANADA

The contents of the Web Site and the Web Site as a whole are intended solely for your personal, noncommercial use. Any use of the Web Site and/or any of the content posted on the Web Site for any purpose other than personal and noncommercial is prohibited without the express prior written permission of Jacarandá. Do not reproduce, publish, publicly display, publicly perform, modify, adapt, sell, distribute, transmit or otherwise use any of the materials or other content posted on the Web Site for any commercial purpose.

You agree that you will not access or use the Web Site in any manner that could damage, disable, impair or cause undue burden on the Web Site and/or its host, servers, network, systems or other users. You agree that you will not attempt to interfere in any way with the operation of the Web Site, that you will not transmit any virus or worm to the Web Site, that you will not use any spider, robot or any other automated mechanism to access the Web Site and/or its servers or systems, and that you will not engage in flooding, spamming, mail-bombing, crashing or otherwise sending unsolicited e-mail to other users of the Web Site. You further agree that you will not attempt to access data that is not intended for your use, that you will not attempt to log on to a server or account that you are not authorized to access, and that you will not probe, scan or test the vulnerability of any system or network related in any way to the Web Site without authorization.

Your Personal Data

To simplify the use of our online shop, Jacarandá offers the opportunity to register for a customer account. By creating a customer account and saving your data you do not need to fill in all your data for every order. These are stored in the customer database of Jacarandá and automatically inserted into the new order. You can log in easily with your username and password and must not enter all details again.
For your registration as a customer Jacarandá requires the following information: first name, last name, address, date of birth, any alternative delivery address and a valid email address. Your email address is automatically also your username. Afterward you have to specify a password (at least 5 characters). You may change this password and your personal data in “my account” after you have logged in.
Please keep your personal login information confidential. It is obligated to protect your personal log in data against unauthorized access by third parties and not share it with any third party.
By clicking the “sign up now” button in the Jacarandá online shop, this information is stored in the customer database of Jacarandá. You assure that all information provided by you is up-to-date, correct and complete.
Should we have reason to believe that data or orders are false or fraudulent, Jacarandá reserves the right to cancel the order, refuse and cancel your registration, to delete the account after a reasonable time and to inform the responsible authorities where appropriate.
After your registration Jacarandá will send an automatic confirmation by e-mail that your account has been created.
Of course you also have the opportunity to use our online shop as a guest without creating an account. 

Ordering process

The ordering process in our online store involves four steps:

  • Please select the desired product and put it into the virtual shopping cart.
  • Enter your customer data, including billing address and if applicable a different delivery address.
  • Select a payment method.

After submitting your order, you will receive an e-mail with the summary of your placed order. This e-mail is an automatic acknowledgment of receipt of your order. Since it is an automatic e-mail, this shall not constitute acceptance of the offer. It only serves as documentation of the receipt of your order by Jacarandá.


In our shop there are delivery restrictions with regard to the countries to which we deliver, point Shipping.

Jacarandá delivers the goods in stock within 3-5 business days to your specified delivery address in Canada and USA. It can take up to 22 business days to countries in the Europe, Australia and Asia.

The risk of the accidental loss and the accidental deterioration of the goods sold is transferred to the buyer only when the goods are delivered to the buyer.

If delivery is impaired by force majeure, the delivery time is extended accordingly. We will inform you about this.

If you order articles that are temporarily or permanently unavailable in whole or in part, we will also inform you in a separate e-mail.


The specified currency is CAD (Canadian dollar). All prices quoted on our Web Site are including the current value added tax. Possible postage and shipping costs will be listed in the chapter below.

Payment method

You have the option of payment through PayPal or credit card/debit card. We also accept online bank transfer (e-transfer) for orders inside Canada.

For payments with PayPal, they will be forwarded directly to PayPal at the end of the order process. If you are already a PayPal customer, you can quickly and securely make the payment after logging into your PayPal account. Without an already existing PayPal account, you can log in as a guest or open a PayPal account and then confirm the payment.

Please note that discount and coupon codes cannot be combined none considered and credited in retrospect. Discount and coupon codes and their value cannot be paid out.

Retention of title

The delivered goods remain in our ownership until we receive full payment of the purchase price. In case of a seizure of the goods or other interventions by a third party you shall inform us immediately.


We will gladly exchange items from your order in a different size, color or in another article. Please let us know to www.jacaranda.eco/contact which item you would like to receive as a replacement and we will reserve it in case of availability until receipt of your return.

Please note that the exchange policy applies only to unworn, tags still attached, unwashed and impeccable items.


Please refer to the wash instructions on the labels of our articles. In the event that care instructions are not followed correctly, changes have been made to the products and treated with care products which we have discouraged or which have been expressly declared unsuitable, there is no guarantee.


We employ the use of cookies. By accessing jacarandaeco.ca, you agreed to use cookies in agreement with the Jacarandá’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website.

Reviews and Comments

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Jacarandá does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Jacarandá, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Jacarandá shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Jacarandá reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Jacarandá a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Jacarandá ; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 of this section above and are interested in linking to our website, you must inform us by sending an e-mail to Jacarandá. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Jacarandá’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Your Privacy

Please read Privacy Policy.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Web Site. You approve to immediately remove all links to our Web Site upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Web Site, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our Web Site

If you find any link on our Web Site that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the Web Site remains available or that the material on the website is kept up to date.

Products Disclaimer

Our items are manufactured complying the highest standards in quality control and assurance. We have performed usage tests that guarantee that our items are suitable for all types of skins.

Allergic Reactions

It is rare for clothing to cause allergic contact dermatitis. Therefore, we

  • limit or exclude our liability for allergic reactions on skin.



To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our Web Site and the use of this Web Site. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

SMS Marketing Compliance

Last updated: February 14, 2024

Thank you for choosing Jacaranda. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our SMS services.

1. Information We Collect:

1.1 Personal Information:

  • When you make a purchase on our website, we collect information such as your name, email address, phone number, and shipping address.

1.2 Payment Information:

  • If you make a purchase, we collect payment information such as credit card details. This information is securely processed by our payment service providers, and we do not store it on our servers.

1.3 SMS Information:

  • We may collect information related to your interactions with our SMS service, including delivery updates, order confirmations, and promotional messages.

2. How We Use Your Information:

2.1 Order Processing:

  • We use your personal information to process and fulfill your orders, including shipping and delivery updates.

2.2 Customer Support:

  • Your information helps us respond to your customer service requests and support needs more efficiently.

2.3 Marketing and Promotions:

  • With your consent, we may send you promotional SMS messages about new products, discounts, and special offers.

3. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use industry-standard security protocols to safeguard your data.

4. Third-Party Disclosures:

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you.

5. Your Choices:

5.1 Opt-out:

  • You have the option to opt-out of receiving promotional SMS messages by replying with 'STOP' or following the instructions provided in the message.

5.2 Access and Correction:

  • You can access and update your personal information by logging into your account on our website.

6. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check this page periodically for any changes.

7. Contact Us:

If you have any questions or concerns about our privacy practices, please contact us at cynthia@jacarandaeco.ca.

By using our SMS services, you agree to the terms outlined in this Privacy Policy.